For MedNet Jordan Co. W.L.L.
MedNet Jordan is one of the leading managed care service organizations that cater to healthcare needs. We are currently seeking to hire an Officer - Customer Service (on a Hybrid working basis) with the following tasks and responsibilities but not limited to:
Your job:
· Responsible for answering & and managing all company incoming calls of various types.
· Conduct outgoing calls of various types as per business requirements.
· Actively coordinate with the surveys unit to enhance customer service based on gathered feedback, and through direct feedback gathered via calls and walk-in clients.
· Where required, manage the expectations of the client, on the services that can be rendered within the remit of the client’s insurance coverage and the service capability of the organization.
· Primary channel for receiving complaints from customers, insured groups, and payers. The complaints could come through different channels like email, telephone, and online complaint lodging systems.
· Speak with customers over the telephone or in person in order to obtain details of complaints.
